Too Many Numbers!

numbers

A customer called in needing the phone number to the company that he currently has service with… I began stating the number 888-###….the customer suddenly interrupted and said “wait wait, I didn’t realize it would be so long, I need a pen!” Mind you, the phone number is a regular 10-digit telephone number. Needless to . . . → Read More: Too Many Numbers!

Take it Up With the President

Call Center Stories - Presidential Debate

A SPECIAL LETTER…

TODAY I CALLED UP A LADY TO INFORM HER OF AN OVERDUE BALANCE ON HER ACCOUNT THAT NEEDED TO BE TAKEN CARE OF, OTHERWISE SERVICE WILL BE DISCONNECTED. THE LADY TOLD ME THAT SHE HAS WRITTEN THE PRESIDENT AND THAT I SHOULD CONTACT HIM TO TAKE CARE OF THAT PAST . . . → Read More: Take it Up With the President

Trouble Dialing – ‘Yes You Do’

Call Center Stories - Trouble Dialing

TODAY I HAD A CUSTOMER CALL IN SAYING HE NEEDED THE CUSTOMER SERVICE TELEPHONE NUMBER. I GIVE HIM THE CORRECT NUMBER TO CALL AND HE REPEATS IT TO ME FIVE TIMES AND EACH TIME I TELL HIM THAT HE IS CORRECT. THE CUSTOMER PAUSES FOR A LITTLE BIT AND SAYS “DO I NEED TO DIAL ALL THOSE NUMBERS?!?!”…..”UHH, . . . → Read More: Trouble Dialing – ‘Yes You Do’

Calling to Vent

Call Center Stories - Calling to Vent

A gentleman called in for a supervisor, he was wanting to cancel his service and had encountered an extremely rude customer service representative. I let the customer know that he had reached a retail office where we could only set up new accounts and I could give him the phone number for the corporate office so he could register . . . → Read More: Calling to Vent

Bees are Not Part of the Job Description

Call Center Stories -bees are not my problem

It was a normal Monday morning, busy as usual. I received a call from an elderly customer, in fear of her life, demanding that someone from our office go out to her home and remove the bees that were flying around one of the products we serviced for her. I apologized and told the customer that unfortunately . . . → Read More: Bees are Not Part of the Job Description

Tech Support Phone Call

Call Center Stories - Tech Support

 

Found this one online and thought it was funny:

Tech Support: “I need you to right-click on the Open Desktop”.

Customer: “OK”.

Tech Support: “Did you get a pop-up menu?”.

Customer: “No”.

Tech Support: “OK. Right-Click again. Do you see a pop-up menu?”

Customer: “No”.

Tech Support: “OK, sir. Can you tell me what you have done up until this point?”

Customer: “Sure. You . . . → Read More: Tech Support Phone Call

Rapping Grandma

Call Center Stories - Rapping Grandma

This was a Customer Service call that came in from the East Coast, it was about 5 months ago so i don’t remember the exact state. I answered with the usual “Thank your for holding how can i help you”? Well this grandma (you could tell by her voice and birthday sometime in the 1940′s) was . . . → Read More: Rapping Grandma

What’s in a Name?

I worked at an office with my friend Fausto. F-A-U-S-T-O. That will be important in a minute. One night he was on the phone and all I hear is, “Fausto…no Senor…Fausto…no, Fausto!…okay Senor, ‘Effe’…’Ah’…’Uu’…’Esse’…No Senor, Esse…No…Esse…Esse como Samuel…okay…’Teh’…’Oh’…Gracias Senor, hasta manana!” And then he hung up. I asked him, “What happened there?” He told me, “The . . . → Read More: What’s in a Name?

Top Ten Things Not To Do In The Presence of Your Technician – PART 2

And the top five things to avoid doing in front of your friendly technician….drum roll please…

5.Do not, I repeat do not, ask the tech to rub your feet!

4.Do not leave the bathroom open while your are unloading nastiness, knowing that the tech is in the room. And don’t make conversation with the tech while you in . . . → Read More: Top Ten Things Not To Do In The Presence of Your Technician – PART 2

Top Ten Things Not To Do In The Presence of Your Technician – PART 1

Here are the first five of the top ten things you should not do in the presence of your dish network technician (will reveal part two tomorrow).

10.If you need someone to vent , call a friend. The tech doesn’t want to hear your life drama.

9.Please don’t tell the tech, that your dog is very calm. When he has . . . → Read More: Top Ten Things Not To Do In The Presence of Your Technician – PART 1